Terms and Conditions

1. Window Cleaning Terms & Liability

• Direct Debit: All recurring customers are required to pay via GoCardless.

• 24-Hour Reporting: If you are not satisfied with the quality of your clean, please notify us within 24 hours of the service. We will return to inspect and re-clean any affected windows free of charge. We cannot accept liability for issues reported after this 24-hour window.

• Specialist Clean: We do not remove paint, cement, mortar, or construction debris during a standard window clean. These require a specialist clean and must be quoted separately.

• Standard Wear & Tear: We are not responsible for pre-existing scratches, "fabricating debris" (manufacturing defects), or damage revealed once dirt is removed.

• Brittle Plastic & Seals: We accept no liability for damage to brittle plastic (such as old vents or trim) or perished rubber seals that may fail during the cleaning process.

• Water Ingress: We are not responsible for leaks or water ingress caused by poorly maintained windows, faulty seals, or doors/windows left slightly ajar or open window vents.

• Rain Policy: We operate a "Rain or Shine" policy. Our pure-water cleaning system is designed to work effectively in the rain. We do not offer refunds or re-cleans due to rain, as it does not affect the quality of the finish.

2. Pressure Washing Terms & Liability

• Deposit: A 20% Deposit (at minimum) must be cleared before work can commence. This covers the cost of materials, and as such no work will take place without it.

• Notice Period: We require at least 24 hours' notice for any cancellation or change to your scheduled pressure washing services.​

• Late Cancellation: Cancellations made with less than 24 hours' notice, or "at the door" cancellations, may be charged a callout fee which will be added to the total cost.

• Standard Wear & Tear: We are not responsible for pre-existing scratches, manufacturing defects, or damage revealed once dirt is removed.

3. Access Requirements​

• Access: It is the Customer’s responsibility to ensure that all gates are unlocked and any obstructions (such as large planters or garden furniture) are moved to allow full access to the property in order for our work to take place (this is especially important for Pressure Washing services).

• Non-Access: If we arrive and cannot gain access to parts of the property (e.g., a locked gate), we will clean the accessible surfaces only. The full price of the quote will still apply.